Straight answers

The questions buyers ask before they commission.

The evaluation questions we hear from operators, integrators, and platform teams, answered plainly, with the same Available, Preview, and Frontier candor as the rest of this site.

  • Against the existing stack

    We already run fleet managers, a BMS, and enterprise software. What does QuikSync add?

    Coordination decides what happens. Authority decides whether it may.

    Each of those systems stays in place and stays competent at its own scope. The gap is between them: your fleet manager assigns the task, your building system opens the door, your enterprise software raises the demand, and nothing connects the three into one operation. QuikSync closes that gap in two moves. The practical one: a single connector plane and coordination core that assigns work across mixed fleets and shares the infrastructure between them, the lifts and doors and corridors and docks, so vendors that never planned to cooperate behave like one fleet. The durable one: the authority and evidence layer above that coordination, which settles who may act, which resources they may touch, which steps stop for a person, and what the record shows afterwards, so the operation stays governable as it grows.

    • One connector plane across vendors and building systems
    • Cross-fleet coordination and shared-resource allocation
    • Authority and evidence across all of it
  • Open-source middleware

    How does QuikSync relate to open-source middleware such as Open-RMF?

    Different layers—and the two can coexist.

    Open-RMF is strong ROS 2 robotics middleware: fleet adapters, traffic deconfliction, task allocation. It suits teams with robotics engineering capacity and stable, well-defined workflows. QuikSync does the same practical job without requiring a ROS 2 stack, coordinating mixed-vendor fleets, navigating floors and shared spaces, and integrating lifts, doors and building systems. Beyond coordination it adds business workflows, tenancy and authority, operator and end-user surfaces, and evidence. Where RMF is already deployed, Open-RMF adapters in the connector plane let QuikSync connect to it rather than forcing a replacement. If you have the ROS 2 capacity and your workflows rarely change, RMF alone may serve you well; we will say so.

    • The same coordination job, no ROS 2 stack required
    • Open-RMF adapters when RMF is already in place
    • An honest fit conversation first
  • Fit and customisation

    How much of fitting QuikSync to our operation is configuration, and how much is a project?

    Most of it is data. The line is new platform capability.

    A scenario pack installs a working operation as data — the world model, the workflows, and the applications each team uses. Your site diverges from it by editing that data rather than forking code. Adding a vendor, a floor, or a whole scenario is a data change against the shared world, and a connector that already exists installs against the database without a redeploy. The line sits at genuinely new platform capability: a protocol nothing has spoken before, or an operational primitive the platform does not yet have. That is engineering, we will say so when we see it, and it lands in the platform rather than in your instance, which is why it does not become another codebase you maintain. Because your customisation is declared data and not a fork, later platform versions do not strand it: your divergences win by default, and library improvements are offered per artifact rather than applied over your operation. And what one site proves becomes the baseline the next one starts from, so scope widens without the work repeating.

    • A pack installs a working operation as data
    • New vendors, roles, floors, and rules are data changes
    • New platform capability is engineering—and stays in the platform
    • Library updates are offered, never applied silently
  • The operational record

    How is the operational record different from the logs our vendors already keep?

    Error logs debug a machine. The record explains the operation.

    Vendor logs are diagnostic: technical, per-vendor, written to answer what went wrong with this machine. An error log tells you a unit had a sensor timeout at 14:32. The Operations Ledger tells you the unit entered a restricted zone at 14:31, on which workflow, allocated by which decision, what happened next, and how the exception was resolved, and if a person approved that step, who. That is one correlated, replayable narrative across platform and vendor events that an incident reviewer, insurer, or regulator can actually read. It is reviewable, exportable evidence, built for the moments that get audited.

    • Decisions, commands, exceptions, and outcomes together
    • Replayable and exportable
    • Readable beyond the engineering team
  • Lock-in

    If QuikSync coordinates everything, are we locked into QuikSync instead?

    Your operation stays yours: declared data, standard interfaces, exportable evidence.

    Less than the alternatives. Your operational world, its ontology and workflows and permission cases, is declared data you can inspect, not logic compiled into the product. Machines keep their native controllers, building systems keep functioning without QuikSync in the loop, integration happens over standard interfaces such as REST and MQTT, and the operational record is exportable. Remove QuikSync and you lose the coordination, authority, and evidence layer. Your systems, your data and your operational logic stay yours.

    • Declared, inspectable operational logic
    • Standard interfaces at the boundary
    • Exportable evidence
  • Day-to-day users

    Who actually uses it day to day?

    The routine path is deliberately the simplest one—down to invisible.

    Three postures. Headless: QuikSync runs behind your existing business systems through its APIs, and end users never see it. Companion: purpose-built, data-shaped applications present only what a role needs, like delivery tracking for a tenant or a scoped dispatch surface for a duty operator. Direct: the operator console, with the Agent Deck and Entity 360, serves the people who own the operation, composing workflows, approving escalations, inspecting incidents and evidence. Complexity lives in the platform so it does not have to live in the interface.

    • Headless behind your systems
    • Data-shaped end-user and operator apps
    • Full console for operations owners
  • Agents and safety

    Agents are in the loop. What stops a bad AI decision from reaching the floor?

    The AI proposes; the authority path disposes.

    The authority path does not care whether intent came from a person or an agent. Intelligence interprets ambiguity and proposes; policy, eligibility, and resource allocation bound what any proposal may reach, and consequential recovery actions escalate to an accountable operator. Machine-level collision safety remains with each vendor's validated safety system. QuikSync governs the cross-system work above it, and never presents a probabilistic model as a safety control.

    • Same boundary for people and agents
    • Human approval on consequential actions
    • Machine safety stays with machine safety systems
  • Maturity and fit

    What is live today—and who should not buy this?

    Clear maturity boundaries, and an honest non-fit list.

    Available today: the executable world model, machine-readable workflows, and capacity-aware allocation over indoor and graph navigation. Connectors for lifts, doors and building systems sit on an extensible framework. The Agent Deck operator console carries Entity 360 and the Operations Ledger, and tenant isolation is hard. In preview: supervised exception recovery and intent-assisted authoring. Frontier: The Box, predictive intelligence, and higher autonomy. QuikSync is the wrong choice for a single-vendor, single-purpose deployment with no shared resources or compliance needs, where the vendor's own tools are enough, and for teams that want to own their middleware stack end to end.

    • Clear Available, Preview, and Frontier boundaries
    • We will tell you when we are the wrong fit

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